Finance and Refund Policy

 

View My Bill or Make a Payment

To view your current bill, or to make a payment on your current balance, please log into the user account you created at registration by clicking here.

Please note that since our registration software is hosted by the ACTIVE Network, the Cayuga Nature staff cannot assist with username or password retrieval for your account. For account help, please contact the ACTIVE Help & Support staff.


Payment Policy

A non-refundable deposit of $100.00 per week enrolled is due at time of registration to hold your camper’s space within the program. Your enrollment is not finalized and space within the program is not guaranteed until a deposit is received. Full payment is due 3 weeks prior to your campers first day of attendance. If payment is not received, your camper will be un-enrolled from the program and the deposit retained by the Cayuga Nature Center.


Participant Cancellation Policy

If you must cancel enrollment, our refund policy is as follows:

  1. If you cancel 22 or more days prior to the start date of the week you are canceling enrollment for, you are entitled to a full refund.
  2. If you cancel 8 – 22 days prior to the start date of the week you are canceling enrollment for, the Nature Center will retain half the full payment for the program.
  3. If you cancel within 8 days of the start date of the week you are canceling enrollment for, or after the program has begun, there will be no refunds.

 

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